Terms and Conditions

This agreement applies as between you, the User of this Web Site and The HSQE Partnership Ltd, the owner(s) of this Web Site.

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Delivery, returns, and cancellations

Deliveries

Only digital products (downloadable documents or packs of documents) are sold via the HSQE Site. No products are physically posted out to customers or are available to collect from any of our premises. A download link to your product(s) will be sent to you via email once your payment has cleared and your order has been processed.

If you don’t receive your download link for any reason, please first check your email client’s junk folder. If you still can’t find it, please contact our office via email or phone. Our offices are open between 9am and 5pm, Monday to Friday, excluding public holidays and the Christmas period.

Email: enquiries@hsqe-partnership.co.uk
Phone: 0800 193 3477

Returns and cancellations

Unwanted or incorrectly ordered items

All products sold through the HSQE Site are classed as digital downloads. In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, therefore, unwanted or incorrectly ordered items can only be returned or cancelled within the 14 day cooling off period if they have not been downloaded. When buying a digital download via this Site, you agree to waive your right to the 14 day cooling off period if you have downloaded the product.

If you have not downloaded your product(s) within 14 days of placing the order, we will refund you the cost of your item(s) back to the original payment card and will cancel the order and download link. For security reasons, we cannot provide refunds to an alternate payment method.

To organise a return/refund please contact us.

Your rights to return goods are protected under The Consumer Contracts (Cancellation and Additional Charges) Regulations 2013 which can be found at https://www.legislation.gov.uk/uksi/2013/3134/contents/made.

Incorrect goods

In the unlikely event that you receive the wrong product you have the legal right to a full refund if returned within 14 days. If you have received the wrong product(s) please contact us.

Faulty

HSQE goes to great lengths to ensure that the descriptions of our products are accurate and that none of our products are in any way misrepresented. If, after receiving your product(s), you feel that they are not as advertised, please contact us.

We will inspect the document against your complaint and, if upheld, we reserve the right to replace the faulty item before offering a refund.

Privacy

Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain pieces of personal information that relate to you. When we do so we are subject to the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

We may update this page to reflect changes in our policy. Should you have any questions about these changes, or how we deal with privacy you can email us at: enquiries@hsqe-partnership.co.uk.

The information we may collect from you

When you make contact with us in relation to the services we offer we will ask you to provide personal information which will be restricted to the information required to provide whichever service you require.

We may collect and process the following data about you:

Information that you provide by filling in forms on our site https://www.the-hsqe-partnership.co.uk/ (Site). This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site. This information may include (but not be limited to) one or more of your name, title, address, e-mail address phone number and financial information. Data will also include any other information or updates to your information that you provide when corresponding with us.

If you place an order through our website, HSQE may collect the following information via the website’s checkout:

Name
Your email address, telephone number and organisation (if applicable)
Details of your order (i.e. which products you purchased, how many of them you purchased, the value of your order)
Your billing address
Unique payment identifier
Payment provider identifier

We do not, however, collect any payment card information. Instead, we use Stripe for payments, analytics, and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. If you would like to know more about what data we hold on your IP address, or to ask for this data to be deleted, email enquiries@hsqe-partnership.co.uk.

Cookies

Cookies are small files stored on your computer that track how you navigate around our Site and are used to gather statistical information, support analysis and to aid in the development of our Site to further enhance your experience.

You are only personally identifiable once you choose to give us your data – either by newsletter signup, email, by making a purchase, or by completing a form on our site. No personal information is stored in our cookies.

Our Site uses cookies to distinguish each device accessing the Site from that of other users of our website. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Without certain types of cookies enabled, we can’t guarantee that the Site and your experience of it are as we intended it to be.

You will need to choose to accept or reject cookies from us the first time you visit our Site, and periodically you will be asked to confirm your decision. Please be aware that choosing to reject or remove cookies may impact on the functionality of the website and, as such your user experience.

If you would like more information on deleting or controlling cookies, please visit:

http://www.allaboutcookies.org/

http://www.allaboutcookies.org/manage-cookies/index.html

Google Ads remarketing

From time to time, this website may use the Google Ads remarketing service to advertise on third party websites (including Google) to previous visitors to our site.

It could mean that we advertise to previous visitors who haven’t completed a task on our Site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Marketing

We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal information for promotional purposes (see below ‘Uses made of your personal data’ ). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

contacting us at enquiries@hsqe-partnership.co.uk
using the ‘unsubscribe’ link in any emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

Links to other websites

This Site may contain links to other websites that might be of interest. We do not take any responsibility for the content or security on these third-party websites; therefore, we can also take no responsibility for your security or the protection of your privacy on these other websites.

You should always be careful when accessing new websites and read the relevant privacy policies before you consider submitting any personal information. We do not accept any responsibility or liability for these privacy policies.

Third party data processors

We have chosen all our third-party providers based on the service they provide to us, as well as their proven capability of complying with data protection laws.

Data processing and some content editing may be undertaken, from time to time, by Kootoo Digital Ltd, and as such they have access to our site and any of the information that is on it. You can learn about how they process our data by getting in touch with them directly.

HSQE may update this page to reflect changes in our policy. Should you have any questions about these changes, or how we deal with privacy you can email us at: enquiries@hsqe-partnership.co.uk

Where we store your personal data

Your personal information will normally be held at our offices and the offices of any third parties with whom we share data and in electronic files which may be held in secure servers in the UK or placed in the Cloud.

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom and the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is processed securely and in accordance with this privacy policy and with data protection law.

All information you provide to us (note that we do not store payment card information) is stored either on our secure servers or on a secure cloud storage system such as Microsoft SharePoint, OneDrive or Dropbox. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA by contacting us using the details set out in the “Contact” section below.

Retention of personal data

We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this privacy policy. Different retention periods apply for different types of personal information.

Uses made of your personal data

We use information held about you in the following ways:

to provide services which we have contractually committed to provide to you;
to ensure that content from our Site is presented in the most effective manner for you and for your computer;
to provide you with information, products or services that you request from us or which may interest you, where you have consented to be contacted for such purposes (such as a newsletter);
to administer and maintain user access to our services and/or Site;
to allow you to participate in interactive features of our service, when you choose to do so; and
to notify you about changes to our service.

Disclosure of your information

We may only disclose your personal information to the following third parties:

professional advisers including lawyers, bankers, auditors and insurers in the normal course of business;
legal agencies with whom we are obliged by law to provide data to such as HM Revenue & Customs;
if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
HSQE or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of HSQE our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your legal rights

Your data will only be used as outlined above (see “Uses made of your personal data” ). You have the following legal rights:

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
require us to correct any mistakes in your information which we hold;
require the erasure of personal information concerning you in certain situations;
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
object at any time to processing of personal information concerning you for direct marketing;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information;
otherwise restrict our processing of your personal information in certain circumstances; a
lodge a complaint with the Information Commissioner if you think that any of your rights have been infringed by us.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information and you can make a complaint by writing to us at our registered office address or by contacting us at enquiries@hsqe-partnership.co.uk.

You can also contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this Site and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@hsqe-partnership.co.uk or to our office address at 1 Gibfield Park Avenue, Atherton, Manchester, M46 0SU, United Kingdom.

Security

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

SSL protection

SSL (Secure Sockets Layer) is a series of internet rules enforced upon computers connected to the Internet. These rules include encryption (which guards against spying and eavesdropping), authentication (which helps verify that the party who receives data from your site is actually who they claim to be) and data integrity (which ensures that any data sent is not interfered with during transmission).

All information that is passed between your computer and this site is SSL secured. This system helps to ensure that your personal information is both securely transmitted and safe from third parties. When you’re entering your billing and card information you will see https:// at the start of the URL.

You can check our site’s security status within all major browsers.

PCI DSS compliance

PCI DSS is the global security standard for all entities that store, process or transmit cardholder data and/or sensitive authentication data. PCI DSS sets a baseline level of protection for consumers and helps reduce fraud and data breaches across the entire payment ecosystem. It is applicable to any organisation that accepts or processes payment cards.

HSQE uses Stripe as its chosen payment provider and helps us ensure that our Site is fully compliant. Stripe significantly simplifies the PCI burden for HSQE. Our Site uses a hosted payment field for handling all payment card data, so the cardholder enters all sensitive payment information in a payment field that originates directly from Stripe’s PCI DSS–validated servers.

Put simply, your payment information is not processed or held by HSQE, but rather by Stripe.

Pricing

VAT will be charged at the rate applicable at the time of sale.

Prices of goods stated on the website may be subject to changes without notice and without any liability on the part of HSQE.

The total cost of your order is the price of the goods together including VAT and delivery charges. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

HSQE are under no obligations to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.

Document contents

Whilst we’ve made every effort to ensure that the information within our purchasable and downloadable content is accurate, up-to-date and fit for purpose, HSQE does not warrant, nor does it accept any responsibility or liability for, the accuracy or completeness of the content or for any loss or injury which may arise from reliable upon the information contained within the documents.

The user agrees that any material downloaded or otherwise accessed via HSQE is obtained and used entirely at the user’s own risk. It is the sole responsibility of the end user to treat documents as guidance advice only and not definitive fact, and to read, amend, and edit documents, ensuring that they become specific for their tasks and environments.

Purchasing documents. copyright and permissions

Making a purchase through the HSQE website does not mean you have ‘bought’ the item. Rather than ‘buying’ a document, you’re paying a price for a licence to use that item.

Unless otherwise stated the copyright and any other rights in the contents of the downloadable items available via our Site is owned by HSQE.

Permission is granted to create links to these pages, reproduce short extracts provided the source is stated and to download, edit and use documents from this site for printing and displaying material within an organisation.

Permission is not granted, however, for any commercial gain through copyright infringement, reselling, or third party reproduction. Any dispute arising from use of this website, downloaded documents or these Terms and Conditions shall be governed by the laws of England.

Contractual agreements with third parties

By agreeing to these terms and conditions you are deemed to grant permission for HSQE to publicly promote your business as one of our clients.

General terms

HSQE reserves the right to make changes to these terms and conditions at any point in the future and without notice. You are deemed to have accepted these terms by making a purchase via our Site and should read the terms each and every time you make a purchase from it.

The website, its contents and contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts. Any person who chooses to access this website from outside the United Kingdom is responsible for compliance with applicable local laws.

Information supplied on this Site, by our customer service team, and within any content/documents download or purchased from this website is intended as a guideline. HSQE accepts no responsibility whatsoever for choices made on the part of the customer.